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Job Description
The role involves leading and mentoring a Solutions Engineering team to support sales efforts by demonstrating platform value, designing technical solutions, and engaging with customers and stakeholders to drive business outcomes in a SaaS environment.
Key Responsibilities
- Lead and develop a team of Solutions Engineers through mentorship, coaching, and performance management.
- Lead technical discovery, solution design, and demonstrations for high-value or complex sales opportunities.
- Partner with sales leadership to ensure technical readiness and alignment for sales pipeline and forecasts.
- Standardize and improve Solutions Engineering best practices, demo flows, and proof-of-concept frameworks.
- Collaborate with Product, Engineering, Marketing, and Customer Success teams to gather insights and influence platform development.
- Develop prototypes, technical spikes, or custom integrations to support complex deals and inform product direction.
- Facilitate technical discussions with senior stakeholders, translating platform capabilities into business value.
- Serve as a customer advocate, bridging customer needs with sales and product teams to influence the product roadmap.
Requirements
- 8 to 10 years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization
- 2 to 3 years in a people leadership role, demonstrating proven success in high-growth SaaS environments
- Experience supporting API-driven integrations and cloud infrastructure
- Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives
- Ability to move seamlessly from high-level strategy and coaching to hands-on troubleshooting and technical execution, demonstrating a true player-coach mindset
- Proven success in delivering an exceptional customer experience through thoughtful, consultative problem-solving
- Excellent prioritization, project management, and organizational skills in fast-paced, evolving environments
- Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences
- Strong coaching mentality and ability to help elevate others in their career development
- Exceptional interpersonal skills, including clear and concise written and oral communication skills
- Skilled at building rapport and setting expectations with stakeholders, including those at the executive level
- Comfortable with ambiguity and experience adapting in rapidly changing environments, contributing to an evolving sales process
- Candidates must be based in Austin, TX or the surrounding area, or be willing to work remotely within the United States
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
Access to cutting edge technology such as Salesforce, Gong, ZoomInfo, Outreach, Scorecards
Ongoing learning and career development opportunities facilitated by Sales Enablement and Learning Development teams
Recognition and rewards programs
Support for community service and giving back
Being part of a Best Places to Work company for 10 years in a row
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