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Job Description
The role involves leading and developing an account management team to drive revenue growth through customer retention, upselling, and expansion within enterprise, mid-market, and SMB segments, while ensuring an exceptional customer experience in a fast-paced SaaS environment.
Key Responsibilities
- Develop and coach a team of Account Managers across enterprise, mid-market, and SMB segments.
- Partner with internal teams to drive cross-collaboration and process improvements.
- Identify and pursue expansion opportunities within customer accounts to meet revenue targets.
- Manage customer relationships, including reviewing renewals and addressing obstacles to renewal or adoption.
- Guide the team in building account maps and leveraging account insights for up-sell and cross-sell opportunities.
- Collaborate with marketing to execute outbound campaigns and promote product updates, webinars, and trainings.
- Manage account issues and escalations related to licensing, contracts, and renewals.
Requirements
- 7 years of experience in account management and sales with a history of success
- Must have prior enterprise and mid-market sales and account management experience within a SaaS organization
- 3 years of people management experience
- Experience leading a successful sales team and managing a pipeline of named accounts, and an ability to accurately forecast
- Strong coaching mentality and ability to help elevate others in their career development
- Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal
- Exceptional interpersonal skills, clear and concise written and oral communication skills
- Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level
- Comfortable with ambiguity and experience adapting in rapidly changing environments and contributing to an evolving sales process
- Must be located in Austin, TX or surrounding areas or willing to relocate
Benefits & Perks
Competitive base salary
Uncapped commissions
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
Access to cutting edge technology such as Salesforce, Gong, ZoomInfo, Outreach, Scorecards
Ongoing learning and career development opportunities facilitated by Sales Enablement and Learning Development teams
Recognition and rewards for achievements
Supportive and collaborative work environment
Opportunities to give back through community service
Ready to Apply?
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