Customer Success Manager, Mid-Market
AlertMediaAustin, Texas
Full Time
Posted December 12, 2025
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Job Description
The Customer Success Manager at AlertMedia is responsible for managing strategic customer relationships, driving product adoption, ensuring customer retention and growth, and providing consultative support to help clients achieve their business goals through effective communication and tailored solutions.
Key Responsibilities
- Build and maintain strong relationships with customers
- Identify, measure, and execute strategies to achieve positive business outcomes for customers
- Evaluate and proactively manage risks to ensure customer retention and value realization
- Support account growth through adoption, cross-sell, and upsell initiatives
- Conduct Quarterly Business Reviews to demonstrate value and provide recommendations
- Consult with customers on data automation solutions and support configurations
- Respond promptly and thoughtfully to customer inquiries
- Inform customers about new product developments and train them accordingly
- Track and manage customer communication and data using Gainsight and Salesforce
- Collaborate with internal teams to support customer success and product feedback
Requirements
- 3-5 years experience as a Customer Success Manager
- Experience with Excel required
- Experience with Salesforce highly preferred
- Gainsight experience a plus
- Established Customer Success Manager who is self-motivated and customer-focused
- Outstanding verbal and written communication skills
- Strong listening skills with the ability to work with a variety of customer profiles
- Excellent project management skills with proven ability to prioritize
- Strong analytical, negotiation, and creative problem-solving skills
- Proven ability to work with all members of the team including business development, software development, and product management
- Desire and ability to learn and be coached
- This is an in-office, hybrid position requiring 2 days a week in the downtown Austin, Texas headquarters
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
401K with a generous company match
Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team
Recognition through awards such as Best Places to Work for 9 years in a row
Amazing rewards and incentives
Opportunities to give back through community service
Ready to Apply?
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