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Job Description
The Customer Advocacy Manager at AlertMedia is responsible for developing and executing strategies to amplify customer voices, build strong relationships with top-tier clients, and leverage advocacy programs to support sales, marketing, and brand growth in a fast-paced SaaS environment.
Key Responsibilities
- Develop and execute the global customer advocacy strategy, including defining goals and success metrics.
- Identify, activate, and manage customer advocates to support sales and marketing efforts.
- Oversee and grow the customer advocate database with segmentation for targeted initiatives.
- Design and implement advocacy programs such as references, customer spotlights, advisory boards, and webinars.
- Collaborate with Marketing, Customer Success, and Sales teams to align customer storytelling and advocacy initiatives.
- Build and maintain relationships with top-tier customers for speaking engagements, references, reviews, and awards.
- Create scalable systems for customer story intake, selection, and activation, including automation workflows.
Requirements
- Three years of customer marketing or customer advocacy experience, preferably for a B2B SaaS company.
- Proven success building and scaling advocacy programs that deliver measurable business impact such as influenced pipeline, content output, or brand visibility.
- Strategic thinker with operational rigor able to connect advocacy initiatives to company goals and lead with data-driven insights.
- Experience influencing executive stakeholders and collaborating cross-functionally with Sales, Customer Success, and Marketing leaders.
- Deep understanding of advocacy and reference management programs and how to operationalize them across teams.
- Strong program management and leadership skills, able to manage multiple complex initiatives simultaneously with autonomy.
- Ability to thrive in a fast-paced, high-growth environment where innovation and initiative are expected.
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
401K with generous company match
Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
Ongoing career development opportunities through Learning and Development team
Ready to Apply?
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