Job Description
The Technical Support Associate provides phone-based technical assistance to security system dealers and partners, troubleshooting hardware, software, and network issues, and offering product training to ensure proper system functionality and customer satisfaction.
Key Responsibilities
- Assist dealers and partners with technical inquiries regarding security solutions
- Troubleshoot hardware, software, networking, and alarm integration issues
- Conduct technical investigations on reported issues and collaborate with engineering to resolve them
- Provide product overview training to dealers on security solutions
- Document troubleshooting steps and best practices
Requirements
- Three years of relevant experience in technical support, security systems, or a related field.
- Basic understanding of networking, camera systems CCTV, and alarm systems.
- Strong customer service orientation with a problem-solving mindset.
- Ability to work across multiple technical mediums while remaining attentive to customer needs.
- Strong critical thinking and troubleshooting skills.
- Technical aptitude and proficiency with computer applications such as web-based software, mobile apps, Excel, and Word.
- Excellent written and verbal communication skills.
Benefits & Perks
Competitive pay and benefits
Subsidized medical plan options
HSA with generous company contribution
401(k) with employer match
Paid holidays, wellness time, and vacation increasing with tenure
Paid maternity and bonding leave
Company-paid disability and life insurance
FSAs
Well-being resources and activities
Casual dress work environment
Ready to Apply?
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