Job Description
Provides phone-based technical support to Alarm.com dealers by troubleshooting and resolving device and system issues, while delivering exceptional customer service and learning about smart security technologies in a fast-paced environment.
Key Responsibilities
- Provide phone-based technical support for Alarm.com products and services to dealers
- Develop troubleshooting steps to resolve technical issues and find solutions
- Share knowledge through documentation, training, and product testing
- Participate in extensive training to learn about Alarm.com systems, products, and industry
- Collaborate with team members to improve quality and service
Requirements
- Strong customer service orientation and disposition
- Interest in technology, although prior related technology expertise is not required
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Demonstrated experience with logical thinking and problem solving
- Strong technical aptitude and computer skills, including experience with Web-based applications, Mobile applications, Excel, and Word
- Excellent written and verbal communication skills
- Fluency in Spanish, French, or Portuguese is a plus (not mandatory)
- A self-starter who is able to operate independently within a team environment
- Bachelor’s Degree preferred (not mandatory)
- Ability to participate in extensive in-house training sessions and have hands-on experience in setting up a complete Alarm.com system
- Work in-person at the Bloomington, MN offices as this is a hybrid position
- Willingness to learn about Alarm.com’s products, services, and devices through training and hands-on experience
Benefits & Perks
Compensation/salary range: $21.00 - $22.00 per hour
Annual discretionary bonus
Subsidized medical plan options
HSA with generous company contribution
401(k) with employer match
Paid holidays
Paid wellness time
Paid vacation increasing with tenure
Paid maternity and bonding leave
Company-paid disability insurance
Company-paid life insurance
FSA (Flexible Spending Accounts)
Well-being resources and activities
Casual dress work environment
Ready to Apply?
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