Job Description
The Product Manager will support and enhance Alarm.com's SaaS and hardware billing systems, collaborating with cross-functional teams to improve billing workflows, ensure revenue accuracy, and support ERP integrations in a fast-growing IoT technology environment.
Key Responsibilities
- Execute the product roadmap for Alarm.com's billing platforms.
- Support billing workflows for SaaS subscriptions and hardware sales, including invoicing, credits, adjustments, and disputes.
- Gather and document requirements for billing initiatives, including ERP billing evaluation and migration planning.
- Develop and maintain understanding of billing workflows, edge cases, and operational pain points.
- Partner with Finance and Accounting to support billing accuracy, reconciliation, and revenue integrity.
- Collaborate with Supply Chain to align hardware invoicing with shipments, RMAs, and inventory events.
- Support ERP billing capability evaluations by documenting gaps, validating workflows, and supporting target state decisions.
- Assist with phased billing migrations to minimize operational and revenue risks.
- Identify product improvements with Billing Operations and Support to reduce dealer inquiries.
- Write detailed product requirements and validate complex billing scenarios with Engineering.
- Define and track success metrics such as billing accuracy, cycle time, and support contact reduction.
Requirements
- 2-4 years of product, technical product, or business systems experience, with product management experience preferred
- Experience working with billing, invoicing, payments, or financial systems
- Exposure to ERP platforms or integrations such as Microsoft Dynamics 365, NetSuite, or similar systems
- Experience partnering with Finance, Accounting, and Operations stakeholders
- Background as a Business Analyst, Systems Analyst, or Associate Product Manager on financial or operational systems is acceptable
- Strong attention to detail in business critical domains
- Working understanding of SaaS and hardware billing concepts including invoicing, credits, adjustments, proration, and disputes
- Familiarity with system integrations and cross-platform data flows
- Ability and willingness to learn accounting and Accounts Receivable (AR) concepts quickly
- Ability to translate financial workflows into clear product requirements
- Hands-on, detail-oriented approach and comfortable learning complex systems
- Able to operate with mentorship and feedback in ambiguous environments
- Strong written and verbal communication skills
- Collaborative and effective in cross-functional settings
- Willing to support production issues and billing escalations as part of a team
Benefits & Perks
Medical plans with company subsidies
Health Savings Account (HSA) with a company contribution
401(k) plan with an employer match
Paid vacation that increases with tenure
Paid holidays
Wellness time
Paid maternity and bonding leave
Company-paid disability insurance
Company-paid life insurance
Work environment that encourages collaboration and connection
Opportunity to work directly with executives and develop cross-functional expertise
Ready to Apply?
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