Job Description
The HR Operations Analyst manages complex HR cases, ensures process efficiency, maintains HR data accuracy, and supports onboarding and training initiatives to facilitate smooth HR operations within the organization.
Key Responsibilities
- Resolve escalated employee and manager inquiries related to HR policies, benefits, payroll, onboarding, and performance management.
- Identify and propose process improvements to enhance operational efficiency.
- Conduct advanced employee data management in HRIS systems, ensuring data accuracy and compliance.
- Process complex HR transactions with precision.
- Collaborate with HR teams and cross-functional stakeholders to resolve policy-sensitive issues.
- Monitor case trends and update knowledge articles, SOPs, and training materials accordingly.
- Support service level agreements and quality metrics by streamlining workflows.
- Coach and guide Tier I associates to ensure consistency and quality in HR service delivery.
- Lead the coordination and execution of new hire orientation, managing logistics for a seamless onboarding experience.
Requirements
- Resolve escalated employee and manager inquiries, providing guidance on more complex HR policies, benefits, payroll, onboarding, and performance management issues.
- Identify and propose process improvements for operational efficiency.
- Deliver accurate, consistent, and timely resolutions while analyzing root causes and recommending process improvements.
- Conduct advanced employee data management in HRIS systems (e.g., Workday), ensuring data accuracy, integrity, and compliance.
- Process higher-complexity transactions with precision.
- Collaborate with Tier III, HR Business Partners, and Centers of Excellence to resolve cross-functional or policy-sensitive issues.
- Monitor case trends and provide feedback to improve knowledge articles, SOPs, and training materials.
- Support service level agreements and quality metrics by identifying opportunities to streamline workflows.
- Coach and provide guidance to Tier I associates to ensure consistency and quality across the team.
- Participate in system testing, audits, and special projects that enhance HR operations delivery.
- Lead the end-to-end coordination and delivery of new hire orientation, including managing all logistics such as communications, catering, room setup, and giveaways, while partnering with cross-functional stakeholders to ensure a seamless and engaging onboarding experience.
- Possess working knowledge of HR policies, systems, and workflows.
- Demonstrate problem-solving and critical thinking skills.
- Exhibit effective written and verbal communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Have 2 to 6 years of HR operations or shared services experience.
- Hold a Bachelor’s degree or equivalent work experience.
Benefits & Perks
Medical plans with company subsidies
Health Savings Account (HSA) with a company contribution
401(k) plan with an employer match
Paid vacation that increases with tenure
Paid holidays
Wellness time
Paid maternity and bonding leave
Company-paid disability insurance
Company-paid life insurance
Work environment with a collaborative and casual culture
Work from the office 4 days a week
Ready to Apply?
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