Job Description
A Customer Support Operations Associate at All Aware provides customer service, sales assistance, and order fulfillment support, while gaining hands-on experience with Alarm.com technology and cross-functional business operations in a collaborative, in-office startup environment.
Key Responsibilities
- Provide customer support via phone, live chat, and email, troubleshooting technical issues and resolving support tickets.
- Assist with inbound and outbound sales inquiries, educating customers on products and documenting interactions.
- Support order fulfillment by packing and shipping orders, managing inventory, and maintaining organized storage areas.
- Participate in internal projects, including product testing, quality assurance, and sharing customer insights to inform product development.
- Help manage office organization, supplies, and shipments to support operational efficiency.
Requirements
- This is an on-site position based at the All Aware Office in Saint Marys, Kansas, with a requirement to be based in office Monday-Friday.
- Strong customer service orientation with a customer-first mindset.
- Willingness to assist customers, maintain a humble, eager-to-learn attitude, and bring a positive, cheerful disposition to the workplace.
- Comfort using a computer and smartphone at an average user level; advanced technical skills are not required.
- Interest in learning about technology and tools that help businesses operate more effectively.
- Clear written and verbal communication skills.
- Logical thinking and problem solving ability.
- Ability to adapt in a fast paced, evolving environment.
- Self motivated with the ability to work independently and collaboratively.
- Prior experience in customer support, operations, or a related role is a plus, but not required.
Benefits & Perks
Medical plans with company subsidies
Health Savings Account (HSA) with a company contribution
401(k) plan with an employer match
Paid vacation that increases with tenure
Paid holidays
Wellness time
Paid maternity and bonding leave
Company-paid disability insurance
Company-paid life insurance
Ready to Apply?
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