As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use.
Key Responsibilities
Troubleshoot network communications including router issues, WAN link outage, and switch problems.
Troubleshoot software/hardware, user processes and mechanical operation.
Support customers over the phone, email, and/or remote automation interfaces.
Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
Assist the department with creating knowledge base articles to increase customer self-support.
Learn new technologies and take on more responsibilities as the organization grows.
Other duties as assigned.
Requirements
High School Diploma or a General Education Degree
2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
Excellent verbal and written communication skills
Must be a problem-solver who is flexible and responsible
Must be able to work in a team-based collaborative environment
Enjoy interacting with people
Work at our Liberty Lake, WA headquarters
Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
Knowledge of electrical wiring, proper grounding, etc.
Knowledge of Linux OS
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
Benefits & Perks
The pay range for this position is $19.00 - $22.50 per hour. A $2.00 per hour shift differential will be offered for any hours worked between 6:00pm and 5:00am Pacific Time. This role is also eligible for an annual discretionary bonus.
Employees are eligible to purchase company stock at a discounted rate
Collaborative, fun, creative culture where idea sharing is encouraged
Casual dress (Jeans are welcome!)
Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
Up to $5,000 annual company match for 401k
Company paid short-term/long-term disability, AD&D and life insurance
Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
Paid maternity and paternity leave
Pet Insurance
Free annual membership to Care.com
Free access to the Headspace app for you and up to five friends and family members.
15 Days of Paid Vacation accrued per year (increases after year 3)
Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
Employee Equipment Program – Free Alarm.com system for your home!
Ready to Apply?
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