Job Description
The Customer Success Manager at Affinity is responsible for managing a portfolio of mid-market clients, driving renewals, fostering product adoption, and acting as a trusted advisor to ensure customer satisfaction and success. The role involves cross-functional collaboration with sales, product, and engineering teams to enhance the customer experience and influence product development.
Key Responsibilities
- Own a portfolio of Mid-Market customers and drive account renewals
- Act as a Customer Advocate to manage client engagement and success strategies
- Serve as a trusted advisor to promote product adoption and customer satisfaction
- Develop best practices to help clients leverage product functionality
- Collaborate with sales, support, product, and engineering teams to share feedback and resolve escalations
Requirements
- Four (4) years of experience as a Customer Success Manager, Account Manager, or similar role.
- Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting.
- Experience managing complex accounts and renewals.
- Excellent interpersonal skills with a history of building strong business relationships.
- Influential communication skills with experience presenting to small and large audiences.
- Proficiency in organization, account prioritization, and time management.
- Ability to orchestrate cross-functional resources to ensure the success of clients.
- Ability to develop strategies to manage client engagement and success.
- Ability to act as a trusted advisor to customers to drive product adoption and satisfaction.
- Ability to become a product expert and develop best practices to help clients leverage full functionality.
Benefits & Perks
Very competitive compensation package including salary and equity
Health, dental, and life insurance
Pension plan for retirement planning
Annual budget for education and professional development
Reimbursement for home internet, meals, and wellness memberships
Virtual team building and social events
Ready to Apply?
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