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Job Description
The role involves supporting the operations, content development, and community engagement of Spanish-language online courses via WhatsApp, aiming to deliver accessible and impactful learning experiences for social innovators across Latin America.
Key Responsibilities
- Manage backend operations for WhatsApp-based courses to ensure seamless delivery and continuous improvement.
- Support the development and adaptation of mobile-friendly, Spanish-language learning content for WhatsApp delivery.
- Design, test, and refine learner journeys, including conversation flows and engagement tracking.
- Conduct quality assurance on course materials and set up new courses with scheduling and testing.
- Analyze enrollment, engagement, and completion data to identify insights and improve course impact.
- Provide end-to-end customer support for learners, resolving technical and content-related issues.
- Create outreach and promotional materials to increase visibility and enrollment in courses.
- Organize online community events and manage community engagement to foster learner participation.
- Develop and share community content, including newsletters and online activities, to maintain learner retention.
Requirements
- 0 to 4 years of professional experience, with bonus if experience is in customer service, operations, data analysis, communications, or related fields.
- Strong analytical skills with the ability to clean up databases, organize, interpret, and present data clearly.
- Detail-oriented and highly organized, able to manage multiple priorities efficiently.
- Resourceful and comfortable solving problems and improving systems independently.
- Digitally fluent, eager to learn and use tools.
- Empathetic and customer-focused communicator, able to engage thoughtfully with learners and partners.
- Collaborative team player who adapts well to feedback and fast-changing contexts.
- Genuine interest in technology, learning, and social innovation in Latin America.
- Fluent in Spanish, with excellent written and verbal communication skills in Spanish.
- English language skills at a medium level, as the role involves interaction with a global team.
- Support the redesign and adaptation of content for Spanish-speaking audiences, including developing bite-sized, mobile-friendly learning materials in text, audio, video, and PDFs optimized for WhatsApp delivery.
- Support the design, testing, and iteration of learner journeys from start to finish, including drafting and improving WhatsApp conversation flows, tracking engagement, and measuring learning outcomes.
- Identify and troubleshoot operational or user-experience challenges, proposing process improvements to simplify, streamline, and automate delivery.
- Maintain clear documentation and guides for all operational processes, systems, and tools related to course management.
- Conduct quality assurance for all course materials, ensuring consistency and accuracy before launch.
- Set up new courses, including scheduling communications, testing functionality, and coordinating with internal teams.
- Track enrollment, engagement, and completion metrics, analyze data to identify insights and areas for improvement, and prepare clear, visual reports or presentations.
- Support the design and implementation of surveys and feedback mechanisms to measure course impact and learner satisfaction.
- Keep learner databases updated, ensuring data quality, accurate reporting, and effective learner follow-up.
- Handle end-to-end user experience for WhatsApp-based courses, responding promptly and empathetically to learner inquiries and resolving technical and content-related issues.
- Monitor trends in user questions and feedback, sharing insights with relevant teams for continuous improvement.
- Support the creation of outreach and promotional material to grow visibility of WhatsApp courses among Spanish-speaking learners.
- Update and post content calendars to support strategic communications, course launches, and learner engagement.
- Write blog posts and storytelling content that connect learning themes to real-world impact.
- Lead outreach and promotional efforts including targeted email campaigns, paid ads, and boosted content to drive new enrollments and retention.
- Represent Acumen Academy in relevant events, webinars, and forums to strengthen relationships with potential learners and partners.
- Manage the WhatsApp learning community, fostering ongoing communication, peer support, and learner connection.
- Develop and share engaging community content, including a monthly newsletter, to sustain participation and retention.
- Organize online events such as webinars and activities that add value to the community of over 2,000 learners.
- Support the visibility and positioning of Acumen Academy’s learning ecosystem across Colombia and Latin America.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Support for content development and operational improvement
Opportunity to work at the intersection of technology, education, and social impact
Engagement with a global team
Participation in online events, webinars, and community activities
Potential for professional growth in data analysis, community engagement, and outreach
Ready to Apply?
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