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Job Description
The role involves supporting the operations, content development, and community engagement of Spanish-language online courses via WhatsApp, aiming to deliver accessible and impactful learning experiences for social innovators across Latin America.
Key Responsibilities
- Manage backend operations for WhatsApp-based courses, ensuring seamless delivery and continuous improvement.
- Support the design, testing, and iteration of learner journeys and conversation flows on WhatsApp.
- Develop and adapt mobile-friendly, engaging educational content for Spanish-speaking audiences.
- Track and analyze enrollment, engagement, and learning outcomes to identify areas for improvement.
- Provide end-to-end customer support for learners, resolving technical and content-related issues.
- Create outreach and promotional materials to increase visibility and enrollment of courses.
- Organize online events and activities to foster community engagement among learners.
- Manage and nurture the learning community through ongoing communication and support.
- Coordinate with external providers and partners to support course operations and outreach.
- Maintain accurate learner databases, ensure data quality, and generate reports on key metrics.
Requirements
- 0 to 2 years of professional experience, with bonus if experience is in customer service, operations, data analysis, communications, or related fields.
- Strong analytical skills with the ability to clean up databases, organize, interpret, and present data clearly.
- Detail-oriented and highly organized, able to manage multiple priorities efficiently.
- Resourceful and comfortable solving problems and improving systems independently.
- Digitally fluent, eager to learn and use tools.
- Empathetic and customer-focused communicator, able to engage thoughtfully with learners and partners.
- Collaborative team player who adapts well to feedback and fast-changing contexts.
- Fluent in Spanish, with excellent written and verbal communication skills in Spanish.
- English at a medium level, as the role interacts daily with a global team.
- Self-reflective, aligned with Acumen s values, and committed to social impact.
- The role requires working anywhere in Colombia, with full work authorization in Colombia.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Opportunity to work at the intersection of technology, education, and social impact
Support for professional development in data analysis, content creation, and community engagement
Flexible work location within Colombia
Ready to Apply?
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