Technical Support Engineer - Brazil
Use InsiderSao Paulo, São Paulo
Full Time
Posted March 6, 2025
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Job Description
The Technical Support Engineer will be responsible for troubleshooting technical issues, resolving partner requests, and ensuring seamless experiences for clients using Insider's products and services. This role involves advocating for partners by providing feedback to the Product team and meeting service level agreements for response and resolution times.
Key Responsibilities
- Troubleshoot technical issues for partners
- Find resolutions for partner requests
- Review partner queries and provide creative solutions
- Help partners overcome technical struggles with the Insider platform
- Advocate for partners by sharing feedback with the Product team
- Meet SLAs for response time and issue resolution lead time
Requirements
- You should be an excellent communicator with solid problem-solving skills.
- Your primary responsibility will be to support seamless experiences for our partners.
- Your day-to-day responsibilities will include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries and finding creative solutions that streamline their requirements.
- You will leverage your knowledge to help partners overcome technical struggles while expanding to the Insider platform.
- You will contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings.
- You will meet important SLAs like response time and the lead time for issue resolutions.
Benefits & Perks
Compensation/salary range
Work schedule
Work environment perks
Any additional benefits
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