Senior Manager, Service Account Management
Pure StorageLehi, Utah
Full Time
Posted April 11, 2025
$115k - $246k
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Job Description
The Senior Manager of Americas for the Service Account Management team is responsible for leading a team that delivers Business Critical Services for top accounts, focusing on executing strategies that drive customer satisfaction and business outcomes through high-value data management solutions.
Key Responsibilities
- Manage the Service Account Management team delivering Business Critical Services for top accounts.
- Execute the Professional Services strategy to enable growth through high-value data management solutions.
- Collaborate with the PS Director to set goals and define objectives.
- Ensure customer satisfaction and financial targets are met.
- Develop scalable data management solutions in partnership with cross-functional teams.
- Implement and manage a customer lifecycle model for service delivery.
- Drive team performance, engagement, and productivity.
- Maximize customer outcomes with consistent delivery of BCS offerings.
- Forecast service demand to inform strategic roadmaps.
- Provide subject matter expertise for new service offerings.
- Attract and retain high-quality talent for team capabilities.
Requirements
- 4 years experience direct leadership of large, complex teams.
- 10 years of relevant experience.
- Bachelor's Degree; Master's Degree preferred, or a combination of relevant education and experience.
- Strong leadership capabilities and experience in Professional Services with a demonstrated track record in maintaining, growing, and expanding a high-quality organization.
- Familiarity of the services sales process and standard business acumen to drive profitable growth on a deal-by-deal basis in collaboration with services sales.
- Extensive experience in developing and leading teams, achieving Americas-wide goals with peer leaders for services-focused teams.
- Knowledgeable of the data storage industry and how to leverage this to hold team expectations on delivering an excellent customer experience for premium services.
- Working knowledge of customer expectations for Enterprise accounts.
- Experience in some or all of the technology pillars that enable customers to leverage Pure's Modern Data Experience - Data Management Protection Migration, Analytics AI ML, Business Applications, and MultiCloud.
- Ability to build strong relationships with our customers and partners as well as internally within Pure.
- Executive-level presence with ability to create and deliver messaging to customers, partners, and PS, including leveraging excellent oral and written communication skills, collaboration and influence skills, as well as the ability to gain consensus across multiple organizations across the team.
- Able to travel 25%.
Benefits & Perks
Annual base salary range: 115,000 - 246,000
In-office work environment with locations in Lehi, UT, RTP, NC, NYC, or Santa Clara, CA
Flexible time off
Wellness resources
Company-sponsored team events
Potential for incentive pay and/or equity
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