Job Description
The Customer Success Manager (CSM) at Affinity is responsible for driving customer renewals and upsells while advocating for client needs, collaborating with cross-functional teams to enhance the customer experience and ensure satisfaction with the product.
Key Responsibilities
- Own a book of Affinity's Growth customers driving renewals and upsell.
- Serve as a Customer Advocate to manage client engagement and success.
- Act as a trusted advisor to drive product adoption and customer satisfaction.
- Become a product expert and develop best practices for clients.
- Interface with sales, support, product, and engineering teams to share client feedback and resolve escalations.
Requirements
- 2 years of experience as a Customer Success Manager, Account Manager, or similar role.
- Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting.
- Experience managing accounts and renewals.
- Excellent interpersonal skills with a history of building strong business relationships.
- Influential communicator with experience presenting to small and large audiences.
- Proficient in organization, account prioritization, and time management.
- Ability to orchestrate cross-functional resources to ensure the success of clients.
- Excitement for the startup environment and a desire to contribute to fine-tuning the structure and process to scale the customer success team.
Benefits & Perks
Compensation/salary range: 65,000.00 - 90,000.00 CAD Base
Health Care coverage
Flexible personal sick days
Annual budget for education
Comprehensive Learning & Development program
Reimbursement for Transportation, Home Internet, Meals, and Wellness memberships
Virtual team building and socials
Ready to Apply?
Join Affinity and make an impact
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
