Customer Success Manager, Growth
AffinityPosted April 15, 2025
Location not specified
Not SpecifiedCA$65k - CA$90k
Full Time
Job Description
The Customer Success Manager (CSM) at Affinity is responsible for driving customer renewals and upsells while advocating for client needs, collaborating with cross-functional teams to enhance the customer experience and ensure satisfaction with the product.
Responsibilities
- •Own a book of Affinity's Growth customers driving renewals and upsell.
- •Serve as a Customer Advocate to manage client engagement and success.
- •Act as a trusted advisor to drive product adoption and customer satisfaction.
- •Become a product expert and develop best practices for clients.
- •Interface with sales, support, product, and engineering teams to share client feedback and resolve escalations.
Requirements
- •2 years of experience as a Customer Success Manager, Account Manager, or similar role.
- •Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting.
- •Experience managing accounts and renewals.
- •Excellent interpersonal skills with a history of building strong business relationships.
- •Influential communicator with experience presenting to small and large audiences.
- •Proficient in organization, account prioritization, and time management.
- •Ability to orchestrate cross-functional resources to ensure the success of clients.
- •Excitement for the startup environment and a desire to contribute to fine-tuning the structure and process to scale the customer success team.
Benefits
- •Compensation/salary range: 65,000.00 - 90,000.00 CAD Base
- •Health Care coverage
- •Flexible personal sick days
- •Annual budget for education
- •Comprehensive Learning & Development program
- •Reimbursement for Transportation, Home Internet, Meals, and Wellness memberships
- •Virtual team building and socials
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