Customer Engagement Program Manager - French speaker
CelonisPosted April 14, 2025
Madrid, Spain
Energy ManagementFull Time
Job Description
The Portfolio Value Engineer at Celonis is a trusted advisor responsible for driving customer success and value realization across a portfolio of accounts by collaborating with customers, partners, and internal teams. This role involves building engagement strategies, managing customer relationships, and ensuring the effective adoption of the Celonis Process Intelligence Platform.
Responsibilities
- •Serve as the trusted advisor to customers and partners to ensure successful adoption and value realization.
- •Support the development of Centers of Excellence by delivering training.
- •Build and maintain a structured governance model at account and portfolio levels.
- •Manage critical customer touchpoints and coordinate with partners to resolve escalations.
- •Monitor customer health and provide regular check-ins.
- •Mitigate renewal risks and identify expansion opportunities.
- •Ensure customers leverage the latest product innovations.
- •Develop and execute one-to-many interaction formats such as webinars and community events.
- •Create and nurture community engagement strategies.
- •Build programmatic coordination across partner activities to strengthen customer relationships.
- •Monitor partner engagement and escalate issues as needed.
Requirements
- •Native French speaker with excellent communication skills in both French and English, able to confidently engage and influence stakeholders at all levels.
- •Strong execution focus for action and the ability to drive initiatives under ambiguity.
- •Highly structured and programmatic thinking with the ability to execute complex projects efficiently.
- •Ability to gain customer trust and drive success in limited touchpoints, delivering high impact.
- •Solid technical skills with the ability to quickly problem-solve and support customers, especially in 1 N office-hour setups.
- •Strong understanding of Celonis product innovations and the ability to introduce these innovations to customers, ensuring they are driving maximum value.
- •Exceptional communication skills, with the ability to enable others through clear, effective presentations and guidance.
- •Understanding of industry-specific business processes and a proven ability to identify opportunities for improvement.
Benefits
- •Great compensation and benefits packages
- •Equity restricted stock units
- •Life insurance
- •Time off
- •Generous leave for new parents from day one
- •Subsidized gym membership
- •Access to counseling
- •Virtual events on well-being topics
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