Job Description
The Portfolio Value Engineer at Celonis serves as a trusted advisor responsible for driving customer success and value realization across a portfolio of accounts, collaborating with customers, partners, and internal teams to enhance engagement and ensure long-term success with the Celonis Process Intelligence Platform.
Key Responsibilities
- Serve as the trusted advisor to customers and partners, ensuring successful adoption and value realization.
- Support the development of Centers of Excellence by delivering training.
- Build and maintain a structured governance model at both the account and portfolio level.
- Manage critical customer touchpoints and coordinate with partners to resolve escalations.
- Monitor customer health and provide regular check-ins.
- Mitigate renewal risks and frame expansion opportunities.
- Ensure customers leverage the latest product innovations.
- Develop and execute one-to-many interaction formats such as webinars and community events.
- Create and nurture community engagement strategies.
- Build programmatic coordination across partner activities.
- Monitor partner engagement and escalate issues as needed.
Requirements
- Native French speaker with excellent communication skills in both French and English, able to confidently engage and influence stakeholders at all levels.
- Strong execution focus for action and the ability to drive initiatives under ambiguity.
- Highly structured and programmatic thinking with the ability to execute complex projects efficiently.
- Ability to gain customer trust and drive success in limited touchpoints, delivering high impact.
- Solid technical skills with the ability to quickly problem-solve and support customers, especially in 1 N office-hour setups.
- Strong understanding of Celonis product innovations and the ability to introduce these innovations to customers, ensuring they are driving maximum value.
- Exceptional communication skills, with the ability to enable others through clear, effective presentations and guidance.
- Understanding of industry-specific business processes and a proven ability to identify opportunities for improvement.
Benefits & Perks
Great compensation and benefits packages
Equity restricted stock units
Life insurance
Time off
Generous leave for new parents from day one
Subsidized gym membership
Access to counseling
Virtual events on well-being topics
Investment in personal growth and skill development
Clear career paths
Internal mobility opportunities
L&D platform
Mentorships
Ready to Apply?
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