Customer Success Portfolio Manager - French speaker
CelonisPosted April 14, 2025
Madrid, Spain
Energy ManagementFull Time
Job Description
The Portfolio Value Engineer at Celonis is a trusted advisor responsible for driving customer success and value realization across a portfolio of accounts, collaborating with customers, partners, and internal teams to enhance engagement and ensure long-term success with the Celonis Process Intelligence Platform.
Responsibilities
- •Serve as the trusted advisor to customers and partners for successful adoption and value realization.
- •Support the development of Centers of Excellence by delivering training.
- •Build and maintain a structured governance model at account and portfolio levels.
- •Manage critical customer touchpoints and coordinate with partners to resolve escalations.
- •Monitor customer health and provide regular check-ins.
- •Mitigate renewal risks and identify expansion opportunities.
- •Ensure customers leverage the latest product innovations.
- •Develop and execute one-to-many interaction formats like webinars and community events.
- •Create and nurture community engagement strategies.
- •Build programmatic coordination across partner activities.
- •Monitor partner engagement and escalate issues as needed.
Requirements
- •Native French speaker with excellent communication skills in both French and English, able to confidently engage and influence stakeholders at all levels.
- •Strong execution focus for action and the ability to drive initiatives under ambiguity.
- •Highly structured and programmatic thinking with the ability to execute complex projects efficiently.
- •Solid technical skills with the ability to quickly problem-solve and support customers, especially in 1 N office-hour setups.
- •Strong understanding of Celonis product innovations and the ability to introduce these innovations to customers, ensuring they are driving maximum value.
- •Exceptional communication skills, with the ability to enable others through clear, effective presentations and guidance.
- •Understanding of industry-specific business processes and a proven ability to identify opportunities for improvement.
Benefits
- •Great compensation and benefits packages
- •Equity restricted stock units
- •Life insurance
- •Time off
- •Generous leave for new parents from day one
- •Subsidized gym membership
- •Access to counseling
- •Virtual events on well-being topics
- •Investment in personal growth and skill development
- •Clear career paths
- •Internal mobility opportunities
- •L&D platform
- •Mentorships
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