Customer Success Manager - Scale
AffinityPosted April 14, 2025
Location not specified
Not SpecifiedCA$55,500 - CA$66,500
Full Time
Job Description
The Customer Success Manager at Affinity is responsible for managing a large global portfolio of customers, driving engagement and product adoption through scalable methods, and mitigating churn risks to ensure customer success and revenue retention.
Responsibilities
- •Manage a large and global portfolio of customers, focusing on CRM workflow support, renewal risks, and revenue expansion opportunities.
- •Leverage high-touch and one-to-many tactics to drive positive customer outcomes and enhance platform usage.
- •Design and implement user engagement strategies using a data-first approach.
- •Proactively identify and flag churn risk early within the contract cycle.
- •Maintain a deep understanding of the product and provide workflow recommendations to drive adoption.
- •Work cross-functionally to ensure effective customer engagements.
- •Identify and engage customers who may not be maximizing Affinity to increase monthly active users and seat expansion.
- •Inform and influence the overall scale strategy based on customer feedback and trends.
Requirements
- •2-3 years of experience as a Customer Success Manager, Account Manager, or similar role.
- •Track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting.
- •Experience managing high volumes of accounts at scale, driving adoption and renewals.
- •Excellent interpersonal skills with a history of building strong business relationships.
- •Influential communicator with experience presenting to large and small audiences.
- •Proficient in organization, account prioritization, and time management.
- •Ability to orchestrate cross-functional resources to ensure the success of clients.
- •Excited by the startup environment and willing to contribute to fine-tuning the structure and process to scale the customer success team.
Benefits
- •Compensation/salary range: 55,500.00 - 66,500.00 CAD Base
- •Health Care coverage
- •Flexible personal sick days
- •Annual budget for education
- •Comprehensive learning and development program
- •Reimbursement for Transportation, Home Internet, Meals, and Wellness memberships
- •Virtual team building and socials
- •Commission based on departmental KPIs
More jobs at Affinity
Account Executive, Growth
Affinity
Jan 22
Account Executive, Mid Market
Affinity
Jan 22
Visa
More jobs in Location not specified
Energy Efficiency Account Manager Remote - Denver-metro, CO only
Energy Solutions
Jan 10