Job Description
The role involves supporting wholesale power market operations across multiple regions by facilitating electricity transactions, monitoring system and client portfolios, providing real-time support, and ensuring compliance with market deadlines and regulations.
Key Responsibilities
- Support real-time wholesale power market operations across multiple regions and resource types.
- Monitor client portfolios and ensure valid submissions before market deadlines.
- Communicate with clients via phone and email to facilitate information flow and transaction processing.
- Assist with internal system testing and maintenance of operational procedures.
- Provide helpdesk support for MarketSuite, system infrastructure, and market knowledge.
- Escalate and address system emergencies in accordance with operating procedures.
- Conduct research and documentation of market changes and internal product testing.
- Generate daily reports on market and client activities.
Requirements
- Bachelor's degree, preferably in Business or technical field
- Excellent verbal and written communication skills
- Ability to react to quickly changing priorities and strict deadlines
- Strong analytic skills
- High level of attention to detail
- Ability to work rotating shift work, including days, nights, weekends, and holidays
- Support all clients including, but not limited to, Resource Management Dispatch, Outage, 24/7 Agent, Transaction Management, Day-Ahead Real-Time Scheduling
- Monitor all serviced client portfolios and ensure valid submissions prior to Market Deadlines
- Escalate and address all System Emergencies in-line with Operating Procedures
- Assist with internal system testing
- Maintenance and Development of Operational Documentation
- Daily reporting on market and client activities
- Experience with NERC E-Tag Monitoring and Adjustments
- Knowledge of using ISO systems for outage reporting, scheduling, and dispatching
- Working knowledge of SCADA Systems
- Prior Control Center Experience
- Experience with testing Software or reporting software issues
- Basic SQL knowledge
- Proven ability to react calmly under tight deadlines
- Technical proficiency in Microsoft OS and Office Suite, SharePoint Collaboration
Benefits & Perks
Compensation in California expected to be between $60,000 and $75,000
Work schedule includes rotating shifts, including days, nights, weekends, and holidays
Supportive work environment with opportunities for internal system testing and operational documentation maintenance
Equal employment opportunity and diversity celebration
Ready to Apply?
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