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Experienced Customer Success Manager - Vietnam

Use Insider
Ho Chi Minh City, Vietnam
Full Time
Posted November 9, 2021
Not Specified
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Application opens on company website

Job Description

The Customer Success Manager will proactively drive customer adoption and retention by building strong relationships and ensuring clients receive maximum value from the company's AI-native SaaS platform for Customer Experience and Marketing.

Key Responsibilities

  • Proactively drive customer adoption and retention
  • Build and maintain relationships with customers
  • Ensure customers receive services that maximize their impact

Requirements

  • Proven experience in a Customer Success Manager role or similar position, with a focus on proactively driving adoption and retention of customers.
  • Ability to build and maintain relationships with customers to ensure they receive the services needed to achieve maximum impact.
  • Experience in a B2B SaaS environment or related technology industry is implied but not explicitly stated.
  • Strong communication and interpersonal skills to effectively engage with customers and internal teams.
  • Demonstrated ability to understand customer needs and translate them into actionable solutions.
  • Experience in managing multiple customer accounts and ensuring high levels of customer satisfaction.
  • Ability to work in a fast-paced, agile environment with a focus on creating impact and delivering results.

Benefits & Perks

Compensation/salary range (not specified in the text)
Work schedule (not specified in the text)
Work environment perks (not specified in the text)
Equal opportunity in a zero-discrimination workplace
Embraces diversity regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status

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