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Customer Onboarding Manager - Malaysia

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Kuala Lumpur, Malaysia
Full Time
Posted October 29, 2025
Not Specified
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Application opens on company website

Job Description

The Customer Onboarding Manager is responsible for guiding new clients through the onboarding process, ensuring a smooth transition and successful adoption of the company's customer experience and marketing platform. The role involves engaging with enterprise clients to facilitate their integration and maximize platform value.

Key Responsibilities

  • Manage the onboarding process for new customers in Malaysia
  • Coordinate with internal teams to ensure smooth customer onboarding experiences
  • Serve as the primary point of contact for new customers during onboarding
  • Ensure customers are effectively integrated into the platform and understand its features
  • Monitor onboarding progress and address any issues or delays

Requirements

  • Proven experience in customer onboarding, account management, or a related customer success role with a minimum of 3 years of experience.
  • Strong understanding of customer journey processes and experience in managing customer onboarding programs.
  • Excellent communication and interpersonal skills to effectively engage with enterprise clients and internal teams.
  • Ability to coordinate cross-functional teams to ensure smooth onboarding and implementation of customer solutions.
  • Demonstrated ability to manage multiple onboarding projects simultaneously while meeting deadlines and quality standards.
  • Experience working with enterprise brands and understanding of their complex onboarding requirements.
  • Proficiency in using customer relationship management (CRM) tools and onboarding platforms.
  • Strong problem-solving skills and the ability to address customer issues proactively during onboarding.
  • Bachelor’s degree in Business, Marketing, Communications, or a related field.

Benefits & Perks

Compensation/salary range (not specified in the text)
Work schedule (not specified in the text)
Work environment perks (not specified in the text)
Participation in corporate social responsibility initiatives such as AI Training for Teachers, Code Academy, SheCodes, SheLeads, SheMarkables
Equal opportunity and zero-discrimination workplace

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