IT Support Services lead
Universal ElectronicsBangalore, India
Full Time
Posted March 24, 2026
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Job Description
The IT Support Services Lead is responsible for overseeing and managing IT support operations, ensuring efficient resolution of technical issues, and leading a team to provide high-quality IT assistance to users.
Key Responsibilities
- Manage and oversee IT support services to ensure efficient resolution of technical issues
- Lead and coordinate IT support team to provide timely assistance to users
- Develop and implement IT support policies and procedures
- Monitor and maintain IT infrastructure and hardware
- Provide technical guidance and training to staff
Requirements
- Proven experience in providing IT support services, demonstrating the ability to manage and resolve technical issues effectively
- Minimum of 3 years of experience in IT support or related roles
- Strong knowledge of computer hardware, software, and network systems
- Ability to troubleshoot and resolve technical problems across a variety of devices and platforms
- Excellent communication skills to interact with users and technical teams clearly and effectively
- Relevant certifications such as CompTIA A+, Network+, or equivalent are required
- Experience leading or managing IT support teams or projects is mandatory
- Ability to prioritize and manage multiple support requests in a fast-paced environment
- Physical ability to lift and move computer equipment and peripherals as needed
- Willingness to work flexible hours including occasional after-hours support
Benefits & Perks
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