Senior Customer Success Manager, Health Plans
SwordRemote
Full Time
Posted April 6, 2026
Not Specified
Remote
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Job Description
A senior customer success manager responsible for onboarding, managing, and growing relationships with health plan clients, ensuring the delivery of AI-driven healthcare solutions and improving patient access and outcomes.
Key Responsibilities
- Onboard new health plan customers
- Manage and grow existing health plan accounts
- Build and maintain relationships with health plan clients
- Collaborate with internal teams to ensure customer success
- Deliver results and optimize customer satisfaction
Requirements
- Experience in managing a range of accounts and building relationships with health plan customers.
- Ability to onboard, manage, and grow an expanding portfolio of health plan customers.
- Strong organizational skills, with attention to detail and resourcefulness.
- Collaborative mindset and ability to work effectively with internal teams and customers.
- Passion for delivering better healthcare to those who need it most.
- Legal right to work in the United States; no immigration or work visa sponsorship will be provided.
Benefits & Perks
Compensation/salary range including base, variable, bonus, and equity
Work schedule with flexible working hours
Remote-first work environment
Comprehensive health, dental, and vision insurance
Life and AD D Insurance
Financial advisory services
Supplemental Insurance Benefits (Accident, Hospital, Critical Illness)
Health Savings Account
Equity shares
Discretionary PTO plan
Parental leave
401(k) retirement plan
Paid company holidays
Free digital therapist for employee and family
Ready to Apply?
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