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Sales Retention Representative

SU

Sales Retention Representative

Remote

Full Time

Posted July 21, 2026

$16 - $22

Remote

~107 people viewed this recently

Application opens on company website

Job Description

Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team.

Key Responsibilities

Resolving ARC (At Risk Customer) cases on behalf of the sales team
Handles inbound calls, but primarily an outbound effort with pre-installed customers
Provides an excellent experience for in-process customers by adhering to company call quality standards
Effectively overcomes and handles objections from solar prospects.
Resolves concerns and de-escalates customers in a friendly and professional manner
Confidently educates customers regarding Sunrun's solar process
Re-engages with prospects who have become unresponsive
Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to mult-task
Willingly engages with their peers in team meetings and through G-chat

Requirements

High School Diploma or equivalent
Minimum of 1 year of experience in a related field. Retention or Sales experience is preferred
A minimum of six months of experience in a call center environment required
Excellent verbal and written communication skills
Strong work ethic and ambition to succeed.
Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar
Proficient with email, Google suite, and CRM tools (Salesforce preferred)
Ability to work weekends, evenings and some holiday shifts
Ability to speak bilingual. Spanish is a plus.

Ready to Apply?

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