Technical Support Supervisor

As a Samsara The Supervisor, Technical Support leads a team of frontline Technical Support Specialists responsible for resolving customer issues across phone, email, and chat. This role owns day‑to‑day operations, team performance, and coaching, ensuring high-quality, timely support and an excellent customer experience. This is a shift-based role aligned to US working hours, including weekends, and requires flexibility to work in a hybrid office setup. We are open to candidates currently based in Bengaluru, as well as those willing to relocate; however, relocation assistance will not be provided. • Team leadership & coaching • Operational management • Quality & escalations • Process & collaboration • Reporting & governance

• 8+ years in technical support or a similar customer‑facing technical role • 2-3 years of team lead/supervisory experience (formally or informally) • Strong troubleshooting skills across software/SaaS, network, or hardware environments • Clear, confident communication skills (written and verbal) with customers and internal teams • Experience working with ticketing/CRM tools (e.g., Zendesk, Salesforce, ServiceNow) • Ability to work in a shift‑based environment (evenings/weekends/holidays if required) • Experience in B2B SaaS, networking, IoT, telematics, or similar technical domains • Prior responsibility for KPIs such as CSAT, SLA, and productivity metrics • Experience building or improving support processes, playbooks, or knowledge bases • Familiarity with basic SQL, APIs, logs, or monitoring tools for deeper troubleshooting • Familiarity working with AI tools and building prompts. #LI-hybrid

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.