Technical Support Supervisor
SamsaraRemote
Internship
Posted April 7, 2026
$114k - $174k· Est.
Climate Technology
Remote
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Job Description
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
- As a Samsara The Supervisor, Technical Support leads a team of frontline Technical Support Specialists responsible for resolving customer issues across phone, email, and chat. This role owns day‑to‑day operations, team performance, and coaching, ensuring high-quality, timely support and an excellent customer experience.
- This is a shift-based role aligned to US working hours, including weekends, and requires flexibility to work in a hybrid office setup. We are open to candidates currently based in Bengaluru, as well as those willing to relocate; however, relocation assistance will not be provided.
- Team leadership & coaching
- Operational management
- Quality & escalations
- Process & collaboration
- Reporting & governance
Requirements
- 8+ years in technical support or a similar customer‑facing technical role
- 2-3 years of team lead/supervisory experience (formally or informally)
- Strong troubleshooting skills across software/SaaS, network, or hardware environments
- Clear, confident communication skills (written and verbal) with customers and internal teams
- Experience working with ticketing/CRM tools (e.g., Zendesk, Salesforce, ServiceNow)
- Ability to work in a shift‑based environment (evenings/weekends/holidays if required)
- Experience in B2B SaaS, networking, IoT, telematics, or similar technical domains
- Prior responsibility for KPIs such as CSAT, SLA, and productivity metrics
- Experience building or improving support processes, playbooks, or knowledge bases
- Familiarity with basic SQL, APIs, logs, or monitoring tools for deeper troubleshooting
- Familiarity working with AI tools and building prompts.
- #LI-hybrid
Benefits & Perks
- At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
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