Technical Support Specialist

You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and chat. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers. Experience in a technical support role, proven customer-facing skills, and strong communication skills are a must. You should be comfortable handling complex technical issues and working in a fast-paced phone support environment. This role requires you to work in a hybrid model (2 days from the Bangalore office) and be flexible to operate in a 24/7 support environment, including rotational shifts as needed. • Respond to inbound customer requests for assistance through live channels (phone and chat). • Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion • Self-Manage personal workload in an effective and efficient manner • Utilize available knowledge, tools, and resources to resolve customer issues • Clearly and concisely documenting communications with Customers • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

• Bachelor’s degree or higher in a technical discipline such as computer science or engineering • 3-5 years of experience in a technical product support role • Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system • Interest and ability to work in a fast-growing environment with changing responsibilities. • Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting • Able to work flexible hours - nights and weekends a plus • General knowledge about Electrical circuits, GPS and telematics. • General knowledge of networking. • Excellent troubleshooting skills. • Excellent communication skills in both written and spoken. • French fluency is a plus. #LI-Onsite

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.