Sr. Program Manager I - Customer Success Programs
SamsaraRemote
Full Time
Posted December 10, 2025
Not Specified
Remote
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Job Description
The role involves leading large-scale transformational programs within the Customer Success organization to improve customer experience, drive operational efficiency, and support scalable growth in a fast-paced SaaS environment.
Key Responsibilities
- Lead the planning and delivery of high-priority, complex programs with effective execution, governance, and change management.
- Develop program strategies, roadmaps, and plans, including framing needs, scoping work, and defining KPIs.
- Collaborate with stakeholders to drive alignment, manage program reporting, and improve outcomes.
- Identify operational problems and implement scalable processes, tools, and dashboards to mitigate risks.
- Engage in stakeholder communication and reporting to support program success and organizational growth.
Requirements
- Bachelor's Degree from a 4-year institution
- 6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
- Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business
- Strong program management tool-kit, including problem-solving and decision-making skills, able to quickly ramp up on business priorities and derive insights from data
- Clear and confident communication skills, including the ability to influence and lead cross-functional stakeholders, executives, and front-line managers
- Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Inclusive work environment with accommodations for disabilities
Support for remote work or hybrid work models
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