Job Description
This role involves leading Samsara's global digital renewals team to manage and optimize customer subscription renewals, driving customer retention, growth, and operational efficiency through strategic leadership and cross-functional collaboration.
Key Responsibilities
- Own strategy and operations for sales-assisted, self-service, and auto-renewal commercial renewals
- Lead, develop, and inspire a team responsible for renewal motions
- Collaborate with Sales, Customer Success, Product, and Marketing to optimize the renewal journey and improve retention and expansion
- Set and manage performance metrics related to renewal revenue, customer experience, and operational efficiency
- Build processes and leverage technology to improve automation, self-service, and enablement for renewal customers
- Identify and remove friction points in the renewal process and proactively mitigate churn risk
Requirements
- 7 years experience in SaaS, recurring revenue, or subscription-based business, with emphasis on renewals or customer success
- 3 years of people management experience, including managing managers and scaling teams
- Deep experience with digital commerce or self-service renewal workflows
- Track record driving measurable improvements in renewal rates and customer lifecycle performance
- Strong analytical and process optimization skills, with experience using CRM and digital tools
- Excellent cross-functional communication and project leadership abilities
- Background in high-growth environments and/or public company experience
- Deep familiarity with B2B sales, digital adoption, or experience with auto-renewal operations
Benefits & Perks
Competitive total compensation package with a salary range of $105,840 to $151,200 USD annually
Employee-led remote and flexible working options
Health benefits
Inclusive work environment with accommodations for persons with disabilities
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