At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
The Engagement Services Manager (ESM) is responsible for representing Samsara's implementation/integration services and business development. The role will be positioning the value of services and assisting in customers meeting their business needs with C-level personnel and defining services scope, approach, and timeline of services engagement during the sales cycle. ESM is accountable for meeting services ARR attach quota, completion of AE to CS transition, and is a governing partner during delivery.
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers
Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal
Own Services pursuits (ARR attach quota)
Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands
Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans
Be recognized by customers as a trusted advisor in product deployment and change management
Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination
Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements
7+ years of demonstrated experience in positioning Professional Services or Technology Solutions.
Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations
Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality
A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements
Can articulate relevant customer success stories and metrics that demonstrate value to the customer
4-year Bachelor Degree
Specific skills in creating SFDC reports/dashboards and navigating in SFDC
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Annual Base Salary
$101,420.45
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$136,363.63 USD
Benefits & Perks
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Ready to Apply?
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