At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
Our Customer Success Managers pick up where our Implementation team leaves off, working closely with our customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
This is a remote position open to candidates residing in Monterrey, Guadalajara and Mexico City.
Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
Orchestrate renewal-focused business reviews with our customers where we look back at past successes and align on upcoming goals.
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
Mitigate escalations and resolve customer issues.
Help Customers with a wide range of general inquiries and questions.
Solve customer issues and escalations about Samsara products and services.
Experience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requests.
Ability to prioritize work queue and backlog in addition to incoming customer requests.
Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Requirements
2-5 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferred.
Experience supporting or working with technical products.
Solutions-oriented with strong problem-solving skills.
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
Bachelor’s degree from a 4-year institution.
Spanish and English fluency.
Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
Thrives in a fast-paced and change-heavy environment.
Benefits & Perks
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Ready to Apply?
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