Manager I, Customer Success

The Manager, Customer Success — Scale leads the entire Scale (Mid-Market) segment for Mexico, owning both the high-touch and digital success motions across our Scale Segment. This role is responsible for a team of Customer Success Managers who manage a large, geographically diverse book of mid-market accounts, combining personal engagement with scaled, tech-touch programs to drive adoption, retention, and growth at volume. In addition to leading a team, this leader will directly own and evolve the Digital Scale journey — designing and operating the automated, data-driven customer experience that serves the long tail of the Mexico Mid-Market portfolio. You will partner closely with Sales, Services, Support, Product, and Marketing to build a repeatable, high-quality success motion that works at scale. Spanish and English fluency is required. Multilingual capabilities (particularly French) are a strong advantage given the breadth of the North American territory.

• 8+ years in Customer Success, Account Management, Consulting, or a related customer-facing role, with direct ownership of mid-market or enterprise accounts. • 3+ years directly managing a team of CSMs or similar roles, including hiring, coaching, performance management, and career development. • Proven track record driving portfolio-level outcomes: renewal, expansion, adoption, and executive engagement. • Experience operating in a high-volume, scaled CS environment — managing both tech-touch/digital and high-touch motions simultaneously. • Demonstrated ownership or hands-on experience building or managing digital customer journeys, automated programs, or tech-touch CS motions. • Experience leading teams that span both pooled/scale and high-touch/enterprise books of business simultaneously. • Familiarity with Customer Success tooling (e.g., Gainsight, Totango, ChurnZero) and CRM systems; experience using these platforms to drive digital programs is a strong plus. • Experience building or refining playbooks, metrics frameworks, and digital engagement programs for mid-market CS teams. • Background in operations-heavy industries (e.g., transportation, logistics, field services, manufacturing) is a plus. • Bilingual or multilingual skills — Spanish and/or French (Canadian) preferred, given the North American territory scope (US, Canada, Mexico). • Experience managing or collaborating with teams across multiple North American markets and time zones. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $1 — $2 USD Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below. Annual OTE Salary

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.