Manager I, Customer Success
SamsaraRemote
Internship
Posted March 30, 2026
$114k - $174k· Est.
Climate Technology
Remote
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Application opens on company website
Job Description
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
- The Manager, Customer Success — Scale leads the entire Scale (Mid-Market) segment for Mexico, owning both the high-touch and digital success motions across our Scale Segment. This role is responsible for a team of Customer Success Managers who manage a large, geographically diverse book of mid-market accounts, combining personal engagement with scaled, tech-touch programs to drive adoption, retention, and growth at volume.
- In addition to leading a team, this leader will directly own and evolve the Digital Scale journey — designing and operating the automated, data-driven customer experience that serves the long tail of the Mexico Mid-Market portfolio. You will partner closely with Sales, Services, Support, Product, and Marketing to build a repeatable, high-quality success motion that works at scale.
- Spanish and English fluency is required. Multilingual capabilities (particularly French) are a strong advantage given the breadth of the North American territory.
Requirements
- 8+ years in Customer Success, Account Management, Consulting, or a related customer-facing role, with direct ownership of mid-market or enterprise accounts.
- 3+ years directly managing a team of CSMs or similar roles, including hiring, coaching, performance management, and career development.
- Proven track record driving portfolio-level outcomes: renewal, expansion, adoption, and executive engagement.
- Experience operating in a high-volume, scaled CS environment — managing both tech-touch/digital and high-touch motions simultaneously.
- Demonstrated ownership or hands-on experience building or managing digital customer journeys, automated programs, or tech-touch CS motions.
- Experience in B2B SaaS or a similarly complex, technology-driven environment.
- Strong executive presence and communication skills; comfortable engaging VP+ stakeholders internally and externally.
- Data-driven operating style: able to interpret dashboards, define KPIs, set guardrails, and translate insights into action.
- Demonstrated ability to build trust, collaborate cross-functionally, and operate in a fast-paced, change-heavy environment.
- Full professional fluency in English (written and spoken) — required for customer engagement and internal collaboration across the regions.
- Experience leading teams that span both pooled/scale and high-touch/enterprise books of business simultaneously.
- Familiarity with Customer Success tooling (e.g., Gainsight, Totango, ChurnZero) and CRM systems; experience using these platforms to drive digital programs is a strong plus.
- Experience building or refining playbooks, metrics frameworks, and digital engagement programs for mid-market CS teams.
- Background in operations-heavy industries (e.g., transportation, logistics, field services, manufacturing) is a plus.
- Bilingual or multilingual skills — Spanish and/or French (Canadian) preferred, given the North American territory scope (US, Canada, Mexico).
- Experience managing or collaborating with teams across multiple North American markets and time zones.
Benefits & Perks
- At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
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