Manager, Enterprise Customer Success - Select

Samsara

Location not specified

Full Time

Posted May 4, 2026

Not Specified

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Job Description

The role involves managing and scaling a customer success team to ensure enterprise clients derive ongoing value from Samsara's IoT platform, focusing on strategic relationship management, driving customer satisfaction, and supporting long-term growth in a remote, fast-paced environment.

Key Responsibilities

Ensure ongoing success and value realization for enterprise customers.
Define and execute long-term strategies for the Customer Success team.
Hire, develop, and lead an inclusive, high-performing customer success team.
Manage relationships with customer executives and internal stakeholders to foster trust and communication.
Partner with customers to deliver structured value and achieve measurable business outcomes.
Collaborate with sales and other teams to develop and execute expansion strategies.

Requirements

Minimum of 8 years in Customer Success, account management, or consulting.
At least 3 years in management positions, including recruiting and retaining top talent.
Experience with managing 1 million ACV (Annual Contract Value) customers.
Experience with Enterprise SaaS (Software as a Service).
Ability to travel within the United States for customer meetings and events up to 25%.
Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
Exceptional executive stakeholder management and communications skills, including emotional intelligence and prioritization, given customer VP engagement and internal visibility of this role, including Samsara’s C-suite.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of solutions and internal teams such as Sales, Product, Engineering, and Finance.
Solutions-focused with strong problem-solving skills and a bias for action.
Ability to think big while also executing with excellence.
Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
Bachelor’s degree from a 4-year institution.
Experience leading a team where each team member managed a portfolio of 8-20 accounts.
Experience using Gainsight or similar customer success management tools.
Proven ability to partner with account executives to develop and execute commercial expansion strategies.
Strong program management experience.
Strategic consulting experience.