Service Account Manager

As a Service Account Manager (SAM), you will be the strategic architect of the customer experience for Everpure’s most enterprise-level accounts. Your mission is to transform complex service requirements into seamless value realization, acting as a high-impact advocate who bridges the gap between our customers and our internal Engineering, Sales, and Support teams. By deeply understanding your customers' environments, you will proactively drive system health and personalize their journey on the Everpure Platform. This is a high-visibility role where your ability to cultivate trusted relationships directly ensures long-term loyalty and business growth.

• Experience: 3+ years of relevant experience (customer-facing, large accounts, industry related) • Strategic Relationship Management: Demonstrated ability to influence cross-functional stakeholders and navigate matrixed environments to drive customer success and resolve critical escalations at the executive level. • Communication & Presentation Excellence: Mastery in articulating complex technical issues to both technical and non-technical audiences, with a focus on translating technical performance into clear business impact. • Project & Change Leadership: Expert organizational and project management skills, with the ability to manage multiple high-stakes accounts while coordinating technical implementations and risk assessments. • Industry & Domain Expertise: Proficient understanding of data storage, cloud infrastructure, or adjacent enterprise IT sectors, enabling you to provide best-practice guidance on environment health and roadmap initiatives. • Customer Relationship Management: Periodic travel to customer sites for in-person meetings. Travel requirements will vary based on customer assignments, and may be up to 30% in EMEA and APJ regions, up to 15% on average for AMS. #LI-REMOTE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled.