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Job Description
A technical support role providing customer assistance via phone, chat, and email for Samsara's IoT and SaaS products, helping users resolve complex technical issues and ensuring a seamless customer experience in a fast-paced, remote environment.
Key Responsibilities
- Respond to inbound customer requests via phone, email, and chat.
- Collaborate with support teams to communicate and escalate issues.
- Manage personal workload efficiently and effectively.
- Use knowledge, tools, and resources to resolve customer issues.
- Document customer communications clearly and concisely.
Requirements
- High school diploma required, along with an Associate s degree or technical certifications in a related field.
- 1 year of experience in a technical product support role preferably within SaaS, IoT, or networking environments.
- Technical know-how - you re comfortable interfacing with customers, translating complex technical concepts into everyday language, and working with SaaS system.
- Interest and ability to work in a fast-growing environment with changing responsibilities.
- Technical knowledge in cloud applications, mobile computing, and hardware device troubleshooting.
- Availability to work a flexible schedule, which may include evenings, weekends, and holidays as needed.
- General knowledge about Electrical circuits, GPS, and telematics.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
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