Deal Support Quality & Strategy Manager

Samsara is looking for an experienced Deal Support Quality & Strategy Manager to play a pivotal role in ensuring operational excellence across our Deal Support (Deal Execution + Deal Strategy) organization. The Deal Support Quality & Strategy Manager will partner with leadership to build, implement, and maintain a quality program that supports the accuracy, efficiency, and consistency of our deal lifecycle processes. You will be responsible for providing feedback and business intelligence to drive continuous improvement and mitigate risk. The ideal candidate has expertise in quality assurance operations, a keen eye for detail, and experience analyzing data to identify opportunities that have a direct impact on business outcomes. This role will join a team in building mode, and a successful candidate will have a strong bias for action and help create a sustainable quality culture. This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. • Process Auditing : Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends • Quality Assurance & Coaching : Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered. Design and support a coaching framework that enables managers to deliver impactful feedback to their teams • Insight & Analysis : Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights. Deliver data-driven recommendations on service and process quality to Deal Support leadership • Program Support : Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools • Collaboration : Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

• 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs • Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback • Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance • Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders • A meticulous attention to detail and a passion for continuous process improvement • Ability to work independently in a dynamic and fast-paced environment • Experience leveraging AI tools to automate quality workflows or analyze large datasets • Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ) • Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process • Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment • Experience with software used for quality assurance tracking and reporting • Familiarity with the sales deal lifecycle or a business operations environment is a strong plus • Experience with Salesforce is preferred, but not required The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $94,010 — $142,200 USD

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.