Customer Success Manager V

Our Senior Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara’s largest, most complex customers to understand their operations and unique challenges, advising on how to leverage Samsara for their needs, and becoming their long-term partner. You will act as a transformation partner to your customers helping them to drive multi-year initiatives to transform their physical operations by driving executive alignment and influencing long-term customer roadmaps. As the first person stepping into this role, you’ll partner closely with our Customer Outcomes leaders to build and define this role, including identifying and delivering content and processes that scale. Your role will be cross-functional in nature, working alongside other teams such as Product, Support, Sales and Finance, enabling you to experience multiple aspects of a fast-growing company from within. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. • Strategic customer leader supporting our largest and most complex customers, including global and strategic engagements across sectors • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value. • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals. • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products. • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more. • Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests. • Build and scale this role’s capabilities. • Serve as a mentor to the wider Customer Success teams. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

• 10+ years of work experience with most recent experience in a senior Strategic Customer Success, account management, or strategic consulting role • Experience supporting Enterprise SaaS and/or Fortune 500 companies • Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility • Experience consulting customers on enterprise transformation programs with cross-functional stakeholders. • Demonstrated ability to present to and influence C-level audiences. • Experience supporting or working with technical products • Solutions-oriented with strong problem solving skills • Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software • Strong bias for action, the ability to think big, with insistence on high standards • Experience serving and supporting large-scale business solutions at Fortune 500 companies • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Thrives in an unstructured, fast-paced, and change-heavy environment • Bachelor’s degree from a 4-year institution • Customer travel is expected up to 25-40%. • Deep industry expertise in physical operations and operational workflow redesign. • Experience designing customer value frameworks and multi-year operational transformation roadmaps. • Proficiency in advanced data analysis for value quantification and outcome measurement. • Master’s degree in Business, Engineering, or related discipline Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below. Annual OTE Salary $125,902 — $190,440 USD

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.