Job Description
A Customer Success Manager role focused on building long-term relationships with clients, advising on IoT platform solutions to improve safety, efficiency, and sustainability of their operations across various industries, primarily supporting customers in Germany, the Netherlands, and the UK.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of their operations using the IoT platform
- Develop joint success plans with customers, outlining objectives, metrics, and timelines
- Conduct executive business reviews with decision-makers and leadership to assess progress and align on goals
- Facilitate workshops to understand customer operations and recommend workflow improvements
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types
- Support and mentor the Customer Success and Support teams
Requirements
- Fluency in German required
- 2-4 years of experience in a Customer Success, support or account management role
- Enterprise SaaS experience preferred
- Strong priority management skills and high emotional intelligence to handle a high volume role
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Supportive and inclusive work environment
Ready to Apply?
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