Applied AI Specialist, Commercial Customer Success

Samsara's Commercial Customer Success team supports hundreds of customers who depend on our platform every day to manage their fleets, equipment, and operations. These customers don't just need software — they need a partner who helps them get to value fast, identifies and mitigates risk, and keeps finding new ways to put Samsara to work for their business. We're building the AI infrastructure to make that possible at scale. And we need an applied AI specialist to build it — and own it. As an embedded AI Specialist in Commercial Customer Success, you'll design, build, test, deploy, and continuously maintain agentic solutions that power this next chapter. You'll own the full lifecycle: from the first prompt through production, from launch through every iteration as our Customer Success playbooks evolve, and as our product ships new features and real-world performance data surfaces what needs to change next. The agents you build will only be as good as the care you put into keeping them relevant and reliable over time. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

• Hands-on experience building and maintaining production LLM-based agents or automations • Python proficiency and a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools • The discipline to define what success looks like before you start building — and an eval framework that catches problems before your users do • A genuine curiosity about Customer Success workflows and customer problems, not just the technical challenge • Intellectual honesty about what AI can and can't do well — and the judgment to design guardrails and fallback paths accordingly • 3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in a production environment • Experience in a B2B SaaS environment • Direct experience with Anthropic Claude or similar LLM APIs • A background working with or alongside a Customer Success or Revenue Operations team • Experience building regression test suites or eval frameworks for non-deterministic AI systems • Familiarity with Salesforce, Gainsight, or similar CRM and Customer Success platforms

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.