IT OT Support Technician
Redwood MaterialsMcCarran, Nevada
Full Time
Posted October 16, 2025
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Job Description
An IT OT Support Technician responsible for providing technical support for end-user devices, manufacturing equipment, and enterprise systems across multiple facilities, ensuring smooth operations and supporting IT projects in a dynamic, industrial environment.
Key Responsibilities
- Provide support for end-user devices, software, accounts, and workflows across multiple facilities and remote locations
- Manage and troubleshoot enterprise endpoint devices including laptops, desktops, and manufacturing equipment such as SCADA devices, HMIs, and process cameras
- Provision, maintain, and support various operating systems and mobile devices (Windows, MacOS, Linux, iOS, Android)
- Troubleshoot, document, and resolve support issues, escalating tickets as needed
- Utilize and contribute to the IT Knowledge Base to promote best practices and procedures
- Lead enterprise IT projects including construction, equipment moves, and technology implementations
- Configure and define IT services using technologies like Active Directory, Group Policies, and endpoint management tools
Requirements
- Provide support for end-user devices, software, accounts, and workflows in a fast-growing and dynamic environment.
- Work with and receive ticket escalation from peers on the support team, utilizing the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams.
- Support employees and devices on-site at multiple facilities, as well as remote employees who are national and international in a mix of business and industrial settings.
- Occasional personal vehicle use and occasional national and international travel are required.
- Support enterprise endpoint devices including laptops and desktops, and manage domain accounts and software support.
- Support and troubleshoot manufacturing equipment including Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, and barcode scanners.
- Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices.
- Support Manufacturing Execution System (MES) and process development activities.
- Perform thorough troubleshooting, documentation, and resolution of support issues and processes.
- Escalate trouble tickets to other support teams as needed.
- Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment.
- Serve as a knowledge lead for enterprise best practices on operational workflows and processes utilizing technology.
- Lead enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
- Configure and define IT services utilizing technologies such as Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse systems, mobile device and endpoint management.
- Support and maintain systems supporting enterprise IT infrastructure.
- Support at least 1 year in an enterprise IT support related role supporting HMIs, label printers, scanners, and other process support equipment.
- Support IT Desktop environments, including Active Directory, Microsoft Azure, Windows, MacOS, and Linux.
- Demonstrate excellent customer service, attitude, and self-motivation.
- Physical ability to sit, stand, crawl, crouch, walk, and climb a ladder as needed.
- Physical ability to lift and carry up to 50 lbs.
- Use a computer mouse and keyboard, look at a computer monitor, and communicate verbally via speaking and hearing.
- Work primarily in an office environment with occasional ventures into hazardous industrial construction areas with heavy machinery and potential chemical or metal temperature exposure, outdoor construction areas with heavy machinery and dust.
- Participate in support team on-call rotation for after-hours support.
- Full-time employment with compensation commensurate with experience.
Benefits & Perks
Compensation will be commensurate with experience
Occasional domestic and international travel
Participation in support team on-call rotation for after-hours support
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