OSC Facilities Support Engineer I
QTS Data CentersAshburn, VA
Full Time
Posted September 15, 2026
$70k - $85k· Est.
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Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
Know Your Rights (English)
Key Responsibilities
- Able to run, coordinate a Major Incident bridge, create an incident review report (IRR).
- Answer phones to respond to facility requests.
- Provide technical support to troubleshoot facility issue.
- Respond to alarms and take appropriate action to correct the problem or escalate based on the Facilities Operations Service Center policy.
- Able to correlate changes that are causing alarms.
- Provide resolution or escalation for incidents as required by QTS Service Level Agreements.
- Conduct basic troubleshooting and provide detailed notes when escalation is required.
- Thorough understanding of QTS products and services with in-depth knowledge of service now and Nuvolo.
- Identifies opportunities for value-added process improvement.
- Awareness of when to send customer communication based on impact on the customer.
- Identify patterns that could potentially lead to issues and escalate or resolve them as needed.
- Accountable for the status of created tickets, follow-through, resolution, and closure.
- Follow-up with inquiries not immediately resolved.
- Ability to work flexible hours including weekends and holidays.
Requirements
- AAS or BS degree in Mechanical or Electrical Engineering, or a related field or equivalent professional experience
- Two or more years of experience in a data center or other critical environment.
- One or more years of experience with CMMS, ticketing, and monitoring platforms, such as ScienceLogic, ServiceNow, or similar applications
- One or more years of experience with monitoring systems such as BMS and EPMS
- Knowledgeable in the use of Configuration Management Database (CMDB)
- Proficient with Microsoft Office Suite
- Knowledgeable with or willing to learn the required software applications
- US Citizenship for this position is required by law due to federal customer contracts
- Thorough understanding of QTS products and services with in-depth knowledge of service now and Nuvolo.
- Strong critical environment background.
Benefits & Perks
- This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
- This position is bonus eligible.
- In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in Virginia. Please note that this information is provided for those hired in Virginia only, and this role is open to candidates outside of Virginia with compensation that aligns with your location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
- The estimated pay range for this role, if based in Virginia, is:
- $37.51 - 57.36
- Please note that this information is provided for those hired in Virginia only, and this role is open to candidates outside of Virginia with compensation that aligns with your location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
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