Technical Services Engineer Representative
Pure StorageBangalore, India
Full Time
Posted August 18, 2026
~77 people viewed this recently
Apply Now
Application opens on company website
Job Description
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
Key Responsibilities
- As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field.
- Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices.
- Proactively understand customer requirements and expectations to deliver effective solutions.
- Communicate with customers in a clear, concise, and professional manner across all interactions.
- Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use.
- Manage multiple support cases and priorities simultaneously in a fast paced environment.
- Act as a customer advocate by driving issues internally and representing the company externally.
- Collaborate within a team environment, contributing to shared goals while continuously learning and growing.
- Participate in weekend, public holiday, and on call support rotations as required.
- Contribute to a positive team culture and bring enthusiasm to your work.
- Work primarily from the Bangalore office in alignment with company policies, unless on approved leave, travel, or remote exceptions.
Requirements
- Hands on experience in customer facing roles and/or technical support environments.
- Workdays include weekends, with an expectation to adapt to rotational shift schedules within a 24/7 support environment.
- Strong customer service mindset with excellent interpersonal and communication skills.
- Solid technical aptitude with attention to detail and problem solving abilities.
- Ability to take initiative and work both independently and collaboratively within a team.
- Strong organizational and time management skills to handle multiple priorities effectively.
- A growth mindset with a desire to learn, improve, and adapt in a dynamic environment.
- Bachelor’s degree in Computer Science or a related technical field.
- #LI-ONSITE
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
Similar Jobs
More jobs at Pure Storage
Similar jobs in Not Specified
Is this your company?Claim your listing — free →