Technical Services Engineer Representative
Pure StorageBangalore, India
Full Time
Posted November 20, 2025
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Job Description
A Technical Services Engineer Representative at Pure Storage is responsible for troubleshooting and resolving customer technical issues related to hardware and software, performing implementation tasks, and providing excellent customer support to ensure smooth operation of data storage solutions.
Key Responsibilities
- Troubleshoot and resolve customer technical issues across all severity levels
- Perform implementation tasks such as software and hardware upgrades and RMA dispatch
- Collaborate with internal teams to address customer issues and share knowledge through documentation
- Manage multiple support cases and projects simultaneously
- Communicate effectively with customers, providing clear and professional updates
Requirements
- Hands on experience in customer-facing and or technical support work.
- Willingness to work in shifts.
- Experience with customer service and or exceptional interpersonal skills.
- General technical aptitude, attention to detail and ability to take initiative.
- Willing to work collaboratively and be an active team player.
- Desire to learn, grow and seek continuous improvement.
- Good communication, organizational and time-management skills.
- Bachelor's Degree in Computer Science or related technical education preferred, not required.
Benefits & Perks
Compensation/salary range (not specified)
Work schedule including shifts, weekend, public holidays, and on-call duties
In-office work environment in Bangalore
Flexible time off
Wellness resources
Company-sponsored team events
Support for accommodations and accessibility
Inclusive and diverse work culture
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