Technical Services Engineer
Pure StorageBangalore, India
Full Time
Posted October 28, 2025
Apply Now
Application opens on company website
Job Description
The role involves analyzing, troubleshooting, and supporting large-scale customer deployments of data storage solutions in cloud environments, collaborating with engineering teams to develop and optimize distributed storage systems, and ensuring customer success through technical expertise and innovative problem-solving.
Key Responsibilities
- Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds.
- Provide technical expertise during all phases of Portworx deployment for key customers.
- Own and track customer issues using ticket tracking systems and resolve support cases across severity levels.
- Collaborate with customers and partners to troubleshoot deployments, application workflows, and workloads.
- Work with engineering teams to analyze logs, reproduce issues, and develop solutions.
- Communicate proactively with internal and external stakeholders to ensure customer success.
- Participate in pre-sales, installation, and production support activities.
- Design and implement scalable, secure, and highly available services for hybrid deployments.
- Invent and optimize algorithms for multi-array and multi-cloud storage systems to enhance resiliency and performance.
- Collaborate with global engineering teams to develop features that improve data management.
- Drive technical strategy, influence architecture, and establish best practices.
- Solve complex distributed systems challenges with technical insight and creativity.
- Own features from concept through production, ensuring operational excellence.
- Mentor engineers, promote code quality, and foster a culture of innovation.
Requirements
- Bachelor's Degree in a technical field and/or related technical experience.
- Minimum 2-4 years of experience in customer-facing, technical support work or Site Reliability Engineering (SRE).
- Working knowledge of Kubernetes, Docker, Tanzu, VMware container solutions.
- Fluent in English with clear verbal and written communication skills.
- Ability to analyze, troubleshoot, and support large-scale customer deployments in public and private clouds.
- Experience in providing technical expertise during all phases of deployment, including pre-sales, proof of concept (POC), and production support.
- Experience in owning and tracking customer issues using a ticket tracking system, and resolving support cases across all severity levels.
- Ability to work with customers and partners to understand and troubleshoot deployments, application workflows, and workloads through multiple layers of the software stack.
- Experience working with logs, reproducing customer issues, and developing strategies to address them in collaboration with engineering teams.
- Ability to communicate proactively and clearly internally and externally to enable customer success.
- Experience designing and implementing scalable, secure, and highly available services that power control plane and data services across hybrid deployments.
- Experience inventing and optimizing algorithms to orchestrate multi-array and multi-cloud storage systems, achieving industry-leading resiliency and performance.
- Ability to collaborate with engineers across multiple locations (Silicon Valley, Prague, Bengaluru) to deliver features that improve data management.
- Ability to influence architecture, system design, and best practices across teams to drive technical strategy.
- Proven ability to solve complex distributed systems challenges with creativity, persistence, and deep technical insight.
- Ownership of features from concept to production, ensuring observability, efficiency, and operational excellence.
- Mentoring engineers, championing code quality, and fostering a culture of innovation and technical rigor.
- Willingness and ability to work in an open office, team environment, including shifts and on-call rotations.
- Experience or working knowledge of AWS, Azure, or other related cloud technologies.
- Experience with DevOps tools such as Ansible, Chef, Puppet, Terraform is a plus.
- CKA (Certified Kubernetes Administrator) certification is a plus.
- Self-motivated, self-starter who is willing to do what it takes to help the customer succeed.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
ServiceNow Solutions Architect
Pure Storage
NEW
Santa Clara
Full Time
13h
$165k-248k
Senior Manager, Domestic Tax
Pure Storage
NEW
Santa Clara
Full Time
13h
$176k-265k
Software Engineer, DRaaS
Pure Storage
NEW
Prague
Full Time
13h
More jobs in Bangalore, India
Application Product Manager - Production Planning
Celonis
Bangalore
Full Time
Dec 17
Senior Application Product Manager - Production Planning
Celonis
Bangalore
Full Time
Dec 17
Software Engineer- Java
Celonis
Bangalore
Full Time
Dec 17