Technical Program Manager, Fleet

Pure Storage

Bangalore, India

Full Time

Posted April 21, 2026

Not Specified

~80 people viewed this recently

Apply Now

Application opens on company website

Job Description

The role involves managing and improving the reliability of a global fleet of storage systems by leading engineering projects, coordinating responses to critical issues, and collaborating with cross-functional teams to enhance product stability and customer satisfaction.

Key Responsibilities

Manage critical customer escalations by collaborating with cross-functional teams to triage issues, assign ownership, and set resolution expectations.
Drive initiatives to improve fleet reliability by fixing critical bugs, enhancing test automation, and developing new features and processes.
Oversee maintenance releases and processes that deliver critical fixes to the field, ensuring high-quality standards.
Manage software projects that improve response times, issue tracking, and metrics related to fleet reliability.
Develop project schedules, identify dependencies and bottlenecks, and communicate progress to stakeholders.
Monitor and analyze fleet reliability metrics to measure success and plan continuous improvements.
Coordinate operational activities such as Monthly updates, Quarterly Business Reviews, and Annual Planning.
Support the global engineering on-call program and advocate for customer needs during internal meetings.

Requirements

Experience as a Technical Program Manager managing projects throughout the entire SDLC, including investigation, design, execution, and delivering products to market on schedule while addressing customer feedback in development.
Proven expertise in managing complex engineering projects from conception to completion, including managing project schedules, maintenance releases, major customer escalations, and supporting processes.
Excellent project management and organizational skills, with demonstrated ability to prioritize and adapt under pressure.
Outstanding verbal and written communication skills.
Demonstrated ability to understand high-level technical architecture, the trade-offs involved, and communicate effectively on technical topics with both technical and non-technical, cross-functional groups.
Ability to identify and deliver on process changes that speed execution.
Strong focus on customer service and experience engaging with customers in troubleshooting or escalation scenarios.
Experience working with cross-functional teams such as hardware, sales, and customer support.
Educational background with a BS or MS in computer science, engineering, or an MBA or engineering management equivalent preferred.
Start-up experience.