Support Tools Developer, Python
Pure StorageBellevue, Washington
Full Time
Posted November 3, 2025
$101k - $218k
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Job Description
This role involves designing and developing high-performance automation and diagnostic tools using Python to improve customer support efficiency and system reliability in a data storage technology company.
Key Responsibilities
- Design, develop, and deliver high-performance automation and diagnostic tools to improve customer support experience.
- Own the full development lifecycle of automation and diagnostic tools from concept to deployment and maintenance.
- Analyze complex data sets to identify automation opportunities and create efficient software solutions.
- Collaborate with support engineers and engineering teams to translate real-world challenges into technical requirements.
- Implement reliable, scalable algorithms to ensure system reliability and performance.
- Apply object-oriented programming and test-driven development practices to ensure code quality and maintainability.
Requirements
- Deep, demonstrable expertise in Python back-end development, including architecting and implementing efficient, high-performance solutions.
- At least 4-5 years of Python back-end experience.
- Proven ability to design, implement, and utilize efficient REST APIs for seamless system integration and data exchange.
- Strong knowledge of database interaction, including experience with SQL-based relational databases such as Postgres and MySQL, and relevant Python modules such as SQLAlchemy.
- Mastery of modern software development practices, including version control using Git and familiarity with navigating and maintaining Linux/Unix environments.
- Exceptional problem-solving skills with the ability to define complex issues, draw valid conclusions from data, and maintain project scope to meet aggressive objectives and timelines.
- Ability to analyze complex, unstructured data sets to identify opportunities for automation and deliver efficient software solutions.
- Experience driving and owning the full development lifecycle for automation and diagnostic tools, from initial concept and architectural design through deployment and ongoing maintenance.
- Experience partnering with global Technical Support Engineers and other Engineering teams to understand real-world challenges and translate needs into technical requirements.
- Ability to design and implement creative, high-performance algorithms and technologies to ensure systems achieve six nines (99.9999%) reliability.
- Physical presence and ability to work in-office at either Bellevue, Washington or Lehi, Utah, in compliance with company policies.
Benefits & Perks
Salary range: 101,000 - 218,000 USD
Work environment: primarily in-office in Bellevue, Washington or Lehi, Utah
Work schedule: flexible time off
Perks: wellness resources, company-sponsored team events
Additional benefits: potential incentive pay and/or equity, inclusive and supportive company culture, accommodations for disabilities, opportunities for growth and development
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