ServiceNow Support Specialist

As a ServiceNow Platform Support Specialist, you will be a key contributor to the operational excellence and continuous optimization of our enterprise ServiceNow environment. This role is highly hands-on and customer-focused, sitting at the intersection of production support and system evolution. You will own the resolution of complex Tier-2 technical incidents and drive the delivery of high-impact run-the-business (RTB) enhancements. Collaborating with cross-functional developers, system architects, and global business units, you will play a vital role in transferring knowledge as systems transition from build to run, while proactively identifying platform trends to scale system performance.

• ServiceNow Administration: Certified ServiceNow System Administrator (CSA) with practical expertise configuring platform data, managing security administration, and designing operational reports and visual dashboards.
• Technical Troubleshooting & Problem Solving: Demonstrated capability to diagnose and resolve application issues in a fast-paced environment, utilizing a basic ability to read and interpret JavaScript to support real-time user support.
• Real-time user support experience, monitoring and resolving incidents in a fast-paced environment.
• Data-Driven Process Optimization: Ability to monitor complex incident patterns, analyze platform telemetry, identify systemic trends, and recommend proactive enhancements to workflows and infrastructure processes.
• Cross-Functional Collaboration & Organization: A collaborative, highly organized approach to managing multiple system priorities while partnering seamlessly across global departments to support core business objectives.
• We are primarily an in-office environment and therefore, you will be expected to work from the Prague office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
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