ServiceNow Platform Support Specialist
Pure StorageSanta Clara, California
Full Time
Posted February 4, 2026
$134k - $202k
~32 people viewed this recently
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Job Description
The role involves supporting and administering the ServiceNow platform by managing incidents, troubleshooting issues, implementing enhancements, and collaborating with teams to ensure smooth operations and continuous improvement in a fast-paced environment.
Key Responsibilities
- Manage and resolve L2 incidents related to ServiceNow platform and integrations
- Configure, administer, and support day-to-day operations of the ServiceNow platform
- Troubleshoot technical issues, escalate complex problems, and ensure timely resolution
- Develop and implement run-the-business enhancements and platform improvements
- Monitor incident queues, provide user support, and participate in on-call rotations
- Collaborate with technical teams to transfer knowledge and support change management
- Create and maintain knowledge articles for troubleshooting and user guidance
- Identify trends and propose improvements to workflows, platform configurations, and user training
Requirements
- 1-2 years of experience with ServiceNow administration
- CSA Certification required, including security administration, creating reports dashboards, data configuration
- Proven ability to troubleshoot and resolve technical issues in a timely manner, with strong communication skills to clearly guide users through problem resolution
- Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment
- Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes
- A collaborative mindset, comfortable working across teams and departments to support business goals
- Highly organized, with the ability to juggle multiple tasks and priorities while maintaining high-quality service
- Basic ability to read JavaScript
Benefits & Perks
Salary range: 134,000 - 202,000 USD annually
Eligible for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Opportunities for growth and development
Supportive and inclusive work environment
Ready to Apply?
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