Service Account manager Fixed Term Contract
Pure StorageParis, France
Contract
Posted November 10, 2025
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Job Description
The Service Account Manager is responsible for managing post-sale relationships with strategic clients, ensuring service delivery aligns with business objectives, driving customer satisfaction, and identifying growth opportunities through cross-functional collaboration.
Key Responsibilities
- Act as the primary point of contact for service performance and build trusted relationships with senior and operational client leaders.
- Conduct regular Operational and Strategic Management Reviews (QBRs, SMRs) to translate technical data into actionable recommendations aligned with client objectives.
- Manage the delivery lifecycle of premium services, proactively mitigating risks and escalating critical issues as needed.
- Identify and position growth opportunities to increase product adoption and expand customer lifetime value.
- Own and drive large-scale service delivery programs across complex enterprise environments.
- Collaborate with Support, Sales, and Engineering teams to transform service engagements into strategic partnerships.
Requirements
- Demonstrated history of building and maintaining trust with C-level and senior technical stakeholders within large enterprise environments.
- Advanced capacity to analyze complex operational data, understand organizational objectives, and formulate strategic business plans, roadmaps, capacity, and resource allocation.
- Proven ability to own and drive large-scale service delivery programs in a complex, multi-platform, or enterprise software/hardware domain, not merely reporting status.
- Superior ability to drive results and gain buy-in across multiple internal teams such as Sales, Engineering, Finance, and Product Management without direct managerial authority.
- Ability to act as the single, accountable point of contact for service performance, building trusted relationships with senior and operational leaders in the assigned client portfolio.
- Experience in translating technical data and environment analysis into clear recommendations that align with the client’s IT roadmap and business objectives during operational and strategic management reviews.
- Proven ability to own and manage the efficient delivery lifecycle for all premium services, proactively mitigating risks, managing implementation projects within change control windows, and escalating critical issues as needed.
- Deep knowledge of the customer’s environment and business needs to collaboratively identify and position opportunities that increase product adoption and expand customer lifetime value and contract portfolio.
- Ability to lead and influence cross-functional teams including Support, Sales, Engineering, and other departments to transform service engagements into strategic partnerships.
- On-site availability as specified in the job posting.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Inclusive and diverse work environment
Opportunities for growth and development
Ready to Apply?
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